Shipping Policy · Berberine Patches

Shipping Policy · Berberine Patches

Last updated: May 25, 2026

1. Shipping destinations

  • The company ships across the United States and United Kingdom.
  • For destinations outside the US and UK, please contact customer service before ordering.

2. Shipping costs

  • Shipping is free unless otherwise stated at checkout.
  • The company reserves the right to change the shipping cost at any time, with prior notification and confirmation to the customer.

3. Delivery times

  • Order processing time: 1-2 business days, Monday to Friday, excluding holidays and holiday eves.
  • Estimated delivery time: 7-14 business days from dispatch.
  • Total estimated time: 8-16 business days from the date the order is placed, including processing.
  • The above times are estimates. The company does not guarantee their strict compliance and is not responsible for delays.

4. Order Tracking

  • Once the order has been shipped, the tracking number will be sent to the email address provided during purchase.
  • You can track the progress of the shipment on the courier company's website.
  • If you do not receive a tracking number within 48 hours of shipment confirmation, please contact customer service.

5. Correctness of delivery address

  • The customer is solely responsible for providing a correct and complete address.
  • The company is not responsible for delay, loss or failure to deliver due to an incorrect, incomplete or outdated address provided by the customer.
  • If the package is returned to the sender due to an incorrect address, the cost of reshipping is borne by the customer.
  • If the courier company marks the parcel as "delivered", but the customer reports that they did not receive it, the customer must contact the courier company. Our company will offer all possible assistance.

6. Loss, damage or theft during shipment

  • If the parcel is lost in transit, i.e. more than 14 business days have passed since the estimated delivery date and the tracking number shows no movement, please contact customer service. The company will initiate an investigation with the courier company.
  • If the courier company confirms the loss, our company may, at its discretion, send a free replacement product.
  • The company is not responsible for the theft of a package after it is marked as "delivered" in the courier company's system. Customer requesting delivery to an unsecured location, such as an entrance or open mailbox, assumes full risk.
  • The company is not responsible for damage caused to the parcel by the courier company, but will assist in making a claim where necessary.

7. Force majeure

The company is not responsible for delay, failure or inability to deliver due to force majeure events, which include but are not limited to:

  • War, hostilities, terrorism or state of emergency.
  • Natural disasters, earthquakes, fires, floods or extreme weather events.
  • Epidemics, containment measures or government travel restrictions.
  • Strikes, shutdowns or sanctions in the postal industry or courier companies.
  • Communications failures, widespread power outages or cyber attacks.
  • Government decisions, new legislation, import or export restrictions or shortage of raw materials.
  • Delays by suppliers, manufacturers, customs or regulatory authorities.
  • Any other event beyond the direct and reasonable control of the company.

In case of force majeure, delivery times are extended accordingly and the company does not compensate the customer for the delay. If the delay exceeds 30 days, the customer can cancel the order and receive a full refund, minus the value of products already shipped.

8. Resend

  • If a package is returned to the company due to non-receipt from the delivery point, refusal to receive or incorrect address, the full cost of reshipment will be borne by the customer.
  • The customer can request a new shipment by assuming the entire related cost.
  • A parcel not claimed by the customer within 30 days of its return to the company is canceled without refund.

9. International Shipments

  • International shipments, if approved, may be subject to import taxes, duties and local charges, which are the sole responsibility of the customer. The company does not control these charges.
  • Customs delays are the responsibility of the customer.
  • International shipping costs are paid in advance by the customer.

10. Policy Changes

The company may update this policy from time to time. Changes are effective from the moment they are posted on the website.

© Berberine Patches. All rights reserved.