Returns & Refunds Policy · Berberine Patches

Return and Refund Policy · Berberine Patches

Last updated: May 25, 2026

This policy governs the terms of returns, replacements and refunds for purchases made on the Berberine Patches website.

1. General policy

  • Basic rule: due to the nature of the products as health and personal hygiene products and for reasons of safety and sterility, Products that have been opened are not returnable. Berberine Patches are applied to the skin barrier and, after opening the package, the sterility of the product cannot be guaranteed.
  • Unopened products: unopened and undamaged packaging may be returned within 60 days of purchase, subject to the following conditions.
  • Handling fee: the company may charge a handling and return fee equal to 15% of the value of the returned product or $15 / £12, whichever is less, for each return. Costs cover inspection, decontamination, stock processing and associated operating costs.
  • Return shipping: the cost of return shipping is borne by the customer. The company does not provide a prepaid return label.
  • Refund Method: the amount is refunded to the original method of payment, less handling fees and original shipping costs.
  • Processing time: the refund is processed within 14 business days of receipt of the returned product at the company's warehouses and confirmation of its condition.

2. Conditions for returning an unopened product

  • The package must be closed, sealed, in its original condition and without signs of opening, damage or use.
  • All items in the original order must be included, along with any gifts, guides and accompanying accessories.
  • The return request must be submitted within 60 days of receiving the product.
  • Proof of purchase such as order number, receipt or order confirmation must be provided.

3. Non-returnable products

The following products cannot be returned under any circumstances:

  • Packages that have been opened, torn or punctured, or from which the seal has been removed, regardless of the reason.
  • Patches that have been removed from their packaging.
  • Products purchased as part of a subscription that have already been shipped to the customer, even if they have not been opened. See subscription terms.
  • Products purchased as part of a 'trial pack', 'free first delivery' or other similar subsidized price offer.
  • Products damaged due to improper use, improper storage or careless handling by the customer.
  • Gift cards, digital vouchers and credit balances.
  • Digital products such as PDF guides and downloadable content.

4. Defective or incorrect products

If you receive a defective or incomplete product or a product different from what you ordered:

  • Please contact customer service within 14 days of receipt.
  • Please send clear photos documenting the defect, damage or incorrect product.
  • The company will review the request and decide, at its discretion, whether to send a free replacement product or credit the customer.
  • If a replacement product is sent, the defective or incorrect product must be returned to the company. In this case the company will provide a shipping label.
  • The company is not responsible for damage caused in transit by a third party such as the courier company, but will assist the customer in communicating with the carrier as much as possible.

5. Product Replacement

  • Product replacement, for example with a different package size, is only possible for unopened products and is subject to the same return conditions.
  • Replacement is subject to stock availability.
  • Any price difference is credited or charged to the customer, as the case may be.
  • The shipping cost for the replacement is borne by the customer, unless the change is due to the company's error.

6. Cancellation of order before shipment

Order cancellation is only possible before the product is shipped. Normal returns policy applies after shipping. To cancel an order that has not yet been shipped, please contact customer service immediately. The company does not guarantee that it can stop a shipment that is already being processed.

7. Refunds for Subscribers

  • Products already shipped as part of the subscription are non-refundable.
  • Canceling a future subscription does not entitle you to a refund for previous charges or products already received.
  • No refunds are given for prepaid quarterly or annual subscriptions after the first order has been shipped.
  • The customer can cancel the subscription at any time, at least 24 hours before the next charge, through their personal account on the website. The cancellation is effective from the next charge.

8. Repeat Returns and Abuse

The company reserves the right to refuse returns to customers with a history of repeated returns, abuse of the policy or suspicious and unreasonable order patterns. In these cases, the company may close the customer's account, cancel active subscriptions and deny future refund requests.

9. Chargeback

  • Please contact us directly before submitting a chargeback request to your credit card company. The service team will look into the case and try to resolve it.
  • Submitting a chargeback without first contacting us is a violation of these terms and may result in account termination, cancellation of subscriptions, and exclusion from future purchases.
  • The company reserves the right to dispute any chargeback and provide the credit card company with proof of the transaction, such as order confirmation, IP address, timestamp, delivery details, acceptance of subscription terms and contact history.
  • The company may take legal action to collect the debt in the event of an unjustified chargeback.

10. Communication

To request a return, replacement or clarification, please contact us:

Email: support@berberinpatches.com

Include your order number, name and contact information.

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